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“Having the ability to tailor feedback is unique to Kelly Education. A lot of services don't provide that option, even though it ensures our students are getting the most they can out of their tutoring sessions. It's helpful to have more voice and choice in how we want this done.”
— Niki Scofield, Coordinator for Teaching and Learning
Exceptional customer service
In addition to students interacting live with tutors on Microsoft Teams, Scofield especially appreciates the customer service she receives from her personal team, including Kelly Education representative Brittany Kilbury. “Brittany and I are now best friends. We email numerous times per day,” she says. “She is very accessible and always available.”
As a result, managing and rescheduling sessions as needed is quite seamless. “If we are going to miss a session, we just let them know and it’s not an issue,” says Scofield. Technical problems are also handled immediately. “The fact that I get answers to all of my questions very quickly has been so important to the partnership.”
In addition to regular email communication, Scofield meets with the Kelly Education team weekly or biweekly to check in and to identify any unresolved issues. “Their customer service has been outstanding,” she says.
Improved scores and “graduations” within a short time period
Since North Shore launched Kelly Education Tutoring Solutions, the district has seen a great deal of improvement. In just eight weeks, 118 of the 229 students have exited the tutoring program after their scores increased to above the 55th percentile on their NWEA MAP assessment. “We were thrilled with these results,” says Scofield.
“We are excited to see more data after the second round of the Kelly Education Tutoring Solutions program, to see how much our students improved.”
As seen in District Administration Article, commissioned by Kelly Education and written by District Administration.
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